Hello Moad
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Privacy policy

1. Who we are

Hello Moad is a trade name of Moad DAFIR, a sole trader registered in France under SIRET number 102 586 344 00016, with registered address at 5 rue Pablo Neruda, 78570 Andrésy, France. Email: studio@hellomoad.com.

2. Data we collect

We only collect the data needed to handle your requests and deliver our services.

  • When you fill in a contact or project form: first name, last name, email address, phone number, company, type of project and your message.
  • When you contact us by WhatsApp, email or any other channel: the information you share as part of your request.
  • When you browse the site: anonymous visit statistics, measured without cookies, and the technical cookies described in our cookie policy.

We do not collect sensitive data and do not use your data for automated decision-making.

3. Why we use your data

  • Responding to your contact and quote requests: pre-contractual measures (Art. 6.1.b GDPR).
  • Carrying out and delivering your project: performance of a contract (Art. 6.1.b GDPR).
  • Invoicing and accounting: legal obligations (Art. 6.1.c GDPR).
  • Improving our website and services: legitimate interest (Art. 6.1.f GDPR).

4. Who has access to your data

Your data is intended for Hello Moad only. We never sell or rent it. We share it only with the providers needed to run our services:

  • Contabo GmbH: website hosting, Germany (EU).
  • Cloudflare, Inc.: content delivery and security, EU and United States.
  • Roctify: website platform, data processed on the servers above.

We may also share data when required by law, for example at the request of a judicial authority.

5. Transfers outside the European Union

Some providers may process data outside the European Economic Area, in particular in the United States. These transfers are governed by the European Commission's adequacy decision of 10 July 2023 on the EU-US Data Privacy Framework for certified providers, and by the European Commission's standard contractual clauses.

6. How long we keep your data

  • Contact and quote requests: 3 years from our last exchange.
  • Data related to a completed project: 3 years after the project.
  • Invoices and accounting documents: 10 years, in accordance with the French Commercial Code.
  • Technical and security logs: 12 months maximum.

7. Security

We protect your data with appropriate technical and organisational measures: encrypted connections (HTTPS), restricted access and regular updates. No system is completely secure, but we do everything possible to protect your data and will inform you promptly in the event of a breach.

8. Your rights

You have the right to access, rectify, erase, restrict and object to the processing of your data, the right to data portability, and the right to withdraw your consent at any time. To exercise your rights, write to studio@hellomoad.com. We will respond within one month, extendable by two months for complex requests.

You may also lodge a complaint with the CNIL, 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, www.cnil.fr.

9. Minors

Our services are intended for professionals and adults. We do not knowingly collect data from people under 18.

10. Changes to this policy

We may update this privacy policy at any time. The date of the last update appears at the bottom of this page.

11. Contact

For any question about this policy or your personal data, write to studio@hellomoad.com, call +33 7 66 40 51 69, or write by post to Moad DAFIR (Hello Moad), 5 rue Pablo Neruda, 78570 Andrésy, France.

Last updated: November 2026.